Reference

Read These Terms Before You Play

These Terms & Conditions govern your onlyspins account, your deposits and withdrawals via PayPal, Venmo, and Play+, and your access to every game in the lobby.

Account eligibility by statePayPal, Venmo, Play+ coveredBinding on account creationSubject to state lawUpdated terms take effect immediately
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onlyspins Read These Terms Before You Play
HOW WE OPERATE

How We Apply and Enforce These Terms

Enforcement of these terms is handled by our account compliance team, not an automated system alone. When an account action is triggered — a hold, a withdrawal review, or a state-eligibility flag — a real review follows. Here is how we handle the four areas that matter most to you.

Account Security

We use SSL encryption on every account session. Your login is protected by email-based verification, and any device change triggers a re-authentication step before access is restored.

Data Handling

Personal data collected at registration — name, address, payment method — is held only as long as your account is active or as required by state record-keeping rules. You can request a data summary at any time via email support.

Payment Disputes

If a PayPal or Venmo transaction posts incorrectly, flag it through live chat with your transaction ID. We cross-reference against our payment processor logs and respond with a finding, not just a canned reply.

Term Change Requests

We do not negotiate individual term modifications, but if a published term conflicts with your state's law, contact us — we will verify the applicable rule and update your account status accordingly.

TERMS CONTACT

Ask Us About Your Account Terms

If any part of these Terms & Conditions is unclear, or if you need to dispute a decision made under them, our support team handles account and policy questions directly. Reach out before taking any account action you're unsure about — we can clarify eligibility, payment disputes, and account holds faster than you'd expect.

Live Chat Open the chat window from your account dashboard to reach a support agent about a specific term, account hold, or payment dispute in real time.
Email Support Send a detailed message to our support address for documentation-heavy queries — account closure reviews, identity verification issues, or formal term disputes.
Account Help Center The Help Center inside your account lists answers to common terms questions including PayPal chargeback rules, Play+ funding limits, and state access conditions.

Common Questions About Our Terms

These are the questions we hear most often about account terms, eligibility, and your rights as an account holder. If your question isn't here, live chat is the fastest path to a direct answer.

The moment you complete account registration, you accept these terms. Continued use after any published update also counts as acceptance, which is why we notify you by email when terms change.

Access depends on state law. You are responsible for confirming that online casino access is permitted where you are located. We restrict accounts in states where it is not authorized under local law.

PayPal and Venmo deposits are subject to our payment terms and each platform's own user agreement. Chargebacks initiated through those platforms may result in an account review and temporary hold on withdrawals.

Email our support team from the address on your account with the subject line 'Data Request.' We will compile and return your account data within the timeframe required by applicable state rules.

If your account is closed in good standing, any Play+ prepaid balance tied to the account is processed for return per the card issuer's terms. Accounts closed for terms violations are reviewed before any balance is released.

We send a notification to the email address registered on your account whenever a material change is made. Keeping that address current in your account settings ensures you receive every update promptly.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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