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Understand the Rules That Govern Your Account

Access to onlyspins depends on your state's laws — availability is limited to eligible states where online casino and sportsbook activity is permitted under local law.

State-dependent eligibilityAccount data rightsPayPal, Venmo, Play+ termsContact your wayPolicy change notifications
onlyspins Understand the Rules That Govern Your Account
REACH OUR LEGAL TEAM

Contact Us About Account or Policy Questions

If a term in our policy is unclear, or if you need to dispute a charge, exercise a data right, or request account closure, our support team handles those requests directly. Reach us through live chat inside your account dashboard, by email at the address listed in your welcome message, or by using the help form on the contact page. Policy and account-status questions are prioritized separately from general gameplay support.

Live Chat Access live chat from your account dashboard. Policy and account-status queries are flagged separately so the right team sees your message first.
Email Support Send detailed legal or account questions to the support email in your welcome message. Written requests for data access or account closure must come through this channel.
Help Form Use the contact form on our help page for payment disputes involving PayPal, Venmo, or Play+. Attach transaction references to speed up the review.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We collect only the data needed to verify your identity, process payments through PayPal, Venmo, or Play+, and comply with state-level reporting requirements. Your data is never sold to third-party marketing firms. You can request a copy of your stored data or ask us to delete your account record at any time by contacting support through the email channel. Cookies on onlyspins track session state and payment flow — you can adjust cookie preferences in your browser settings without losing your account access.

Identity Verification State law requires ID checks before withdrawals clear. We verify government-issued ID and match it to your registered account name — this step protects your funds.
Data Retention Account records are kept for the period required by applicable state gaming regulations. After account closure, personal data is retained only as long as legally required, then deleted.
Cookie Policy Session cookies keep your PayPal or Venmo payment flow intact and remember your lobby preferences. Tracking cookies can be declined in your browser without affecting core account functions.
Account Security We use SSL encryption across every account page and payment screen. Two-factor authentication is available in account settings — turn it on to add a second check at login.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about our terms, your account rights, and how we handle legal matters. If your question isn't here, live chat or email gets you a direct answer from our support team.

Access depends on your state's laws. We operate only in states where real-money online casino and sportsbook activity is permitted under local law. Eligibility is confirmed at account registration.

Send a written request to our support email — the address is in your welcome message. We will compile and deliver your stored account data within the timeframe required by applicable state rules.

After closure, we retain records only as long as state gaming regulations require. Once that retention period ends, your personal data is deleted from our active systems.

Open a help-form ticket and include your transaction reference. Our payments team reviews the dispute, cross-checks with the payment provider, and responds with a resolution or update within their posted review window.

Yes. Submit a deletion request through the email support channel. We will confirm closure, begin the data-deletion process, and let you know when it is complete.

We send notice to your registered email before updated terms take effect. Continued use of your account after the effective date constitutes acceptance of the revised terms.

Gambling winnings may be taxable income under federal and state law. We do not provide tax advice — consult a tax professional about your obligations based on your state of residence.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.